Frequently Asked Question

A ticketing system is used for resolving issues and concerns in a structured and efficient way. Here are key reasons for using it:

1. Organized Workflow: All issues are logged in one place, helping teams track and manage each one systematically, ensuring that none are missed.
2. Prioritization: Tickets can be categorized based on urgency and importance, helping teams prioritize and allocate resources effectively.
3. Accountability: Each ticket is assigned to a specific person or team, ensuring clear responsibility and improving accountability.
4. Tracking and Documentation: All actions, communications, and resolutions are recorded, providing a history for future reference or auditing.
5. Improved Communication: Centralized communication within tickets avoids confusion, ensuring that all relevant parties have access to the same information.
6. Efficiency and Time Management: Automated workflows, reminders, and status updates help teams resolve issues faster.
7. Analytics and Reporting: Ticketing systems provide valuable data on response times, resolution times, and types of issues, helping organizations improve over time.
8. Scalability: As an organization grows, a ticketing system ensures that issue resolution remains manageable by helping to organize and distribute the workload efficiently.

For any concern related to the Soil Health Card portal/app/general enquiries you can raise a ticket at

support.soilhealth.dac.gov.in